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Topic: discussion groups, mail conversations, and teleconferencing

computer science > Group: electronic mail
systems > Group: coordination system


--related--
electronic mail
coordination system
authentication
broadcasting information
commitment as a system
electronic meetings
electronic news and blogs
information services
group names
responses to electronic mail
shared information for collaborative work
using hypertext for cooperative work

--referenced--
topics a-e

Summary

A discussion group, blog, threaded mail, or mail conversation is a sequence of related messages. The sequence is ordered by time. It may be indicated by a naming convention such as 'Re:...'.

A wiki is a publicly-edited collection of documents. Each page maintains its history of changes.

Users are more likely to read messages if they are already displayed. For example KMS users create a discussion frame whenever a message generates multiple responses. KMS discussions include annotations.

In practice, verbal communications may be far more important than email conversations. (cbb 4/98)

Subtopic: social community up

Quote: software, devices, and connectivity create a platform for social communities; universal desire for human interaction [gateB1_2008]
Quote: territorial communities linked by mass media, while content communities linked by interest in the same content [cellW11_2008]
Quote: web-based community for Scratch; support, critique, and build on one another's work [resnM11_2009]

Subtopic: real meetings vs online up

Quote: meeting-based reviews did not find more defects than non-meeting-based reviews; meeting-based reviews reduced the number of false positives; more expensive [johnPM3_1998]
Quote: scheduling review meetings can increase start-to-finish inspection time by almost a third [johnPM3_1998]

Subtopic: teleconferencing up

Quote: electronic conferencing increases order and reduces regular mail to transitory things and short announcements [hiltSR7_1985]
Quote: COM is a computer-assisted teleconferencing system [palmJ9_1979]
Quote: in a conference, there may be several different threads of discussion [comeDE11_1986]

Subtopic: electronic mail up

Quote: with electronic mail can discuss a topic with varying breadth, number of users, and duration [comeDE11_1986]
Quote: electronic mail should group related messages together in conversations [comeDE11_1986]
Quote: conversation-based mail includes memo, conference, and magazine models of mail [comeDE11_1986]
Quote: USENET has a 'reference' header for grouping messages into conversations [hortMR10_1986]
Quote: DRAGONMAIL supports conversations; tend to be more focused and shorter than conferences [comeDE11_1986]
Quote: start an email conversation by defining participants and writing a title [comeDE11_1986]
Quote: in browsing mail, 're' only used 6% of time; conversations may not be important [kentJ8_1988]

Subtopic: discussion forums up

Quote: email conversations grouped into categories explicitly, by content, or by recency [comeDE11_1986]
Quote: InformationLens includes a hierarchical topic network for grouping messages [maloTW4_1987]

Subtopic: wiki up

Quote: each Wikipedia article has a discussion tab about problems, improvements, and extensions [medeO9_2009]
Quote: KMS users grow a conversation rather than use electronic mail or bulletin boards [akscRM7_1988a]
Quote: KMS users have a mail box frame; messages created or appended to existing messages [akscRM7_1988a]
Quote: ease of commenting encourages KMS users to comment, move comments, and comment on comments [akscRM7_1988a]
Quote: discussion frame started if several messages appended together [akscRM7_1988a]
Quote: KMS discussion frame if related comments; provides context for holding a conversation [akscRM7_1988a]

Subtopic: threaded conversation up

Quote: messages in a conversation preserves a partial ordering by what messages a user saw previously [comeDE11_1986]
Quote: partial ordering of messages in a conversation useful for late replies which used an old context [comeDE11_1986]

Subtopic: archived and hidden messages up

Quote: messages in a conversation are visible until hidden by the user [comeDE11_1986]
Quote: determining when to hide a message in a conversation requires careful administration [comeDE11_1986]
Quote: should be able to access old messages from a conversation [comeDE11_1986]

Subtopic: blog, e-diary up

Quote: used e-diary for brief, problem-solving dialogues within and between shifts; conversational exchange [robiM1_2000]
Quote: e-diary entries are more laid back than talking-out-loud; not used for tight, live coordination [robiM1_2000]
Quote: talking-out-loud (overhearing) helps colleagues orient their actions to a wider context; specific responses are not called for [robiM1_2000]

Subtopic: meme tags up

Quote: share ideas and opinions by wearing meme tags; use public video displays to visualize the community dynamics [boroR11_1998]
Quote: while people enthusiastic about meme tags, they seldom knew what memes they owned; no memes reached a mass audience [boroR11_1998]

Subtopic: problems with e-mail up

Quote: email may be an inappropriate foundation for computer-supported cooperative work [perrDE7_1994]

Subtopic: problem with silence up

Quote: in a non-verbal conversation need confirmation that the conversation has not stopped when silence occurs [florCF_1980]

Related up

Topic: authentication
Topic: broadcasting information
Topic: commitment as a system
Topic: electronic meetings
Topic: electronic news and blogs
Topic: information services
Topic: group names
Topic: responses to electronic mail
Topic: shared information for collaborative work
Topic: using hypertext for cooperative work

Subtopics up

archived and hidden messages
blog, e-diary
discussion forums
electronic mail
meme tags
problem with silence
problems with e-mail
real meetings vs online
social community
teleconferencing
threaded conversation
wiki

Updated barberCB 5/04
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